This agreement shall govern the relationship between Institute of Computer Education Ltd, company number C53207 and MFHEA license number 2011-TC-010, hereinafter referred as ‘educational institution’ and the ‘student’. By accepting an offer to study at the institution and by completing the process of registration and enrolment through this website located at icemalta.com, the institution and the student are agreeing to abide by the terms of this agreement.

  1. The terms of this agreement will become effective upon registration through the icemalta.com website and payment, whether partial payment or in full, to the educational institution of the fees for the educational programme quoted in Clause 3.
  2. The educational programme details:
    1. Name of the educational programme: As per information found on the respective course page;
    2. Awarding Body: As per information found on the respective course page;
    3. EQF/MQF Level: As per information found on the respective course page;
    4. Number of credits As per information found on the respective course page;
    5. Duration: As per information found on the respective course page;
    6. Commencement date As per information found on the respective course page;
    7. Termination date As per information found on the respective course page;
    8. Hours of Total Learning: As per information found on the respective course page;
    9. Mode of Delivery: Online;
    10. Mode of Attendance: Online;
    11. Language of Instruction: English;
    12. Addresses where the programme will be delivered: Online;
    13. Addresses where the placement/clinical training will take place: Online;
    14. Entry Requirements for the educational programme: As per information found on the respective course page;
    15. Structure of the programme: As per information found on the respective course page;
    16. The intended learning outcomes: As per information found on the respective course page;
    17. The teaching, learning and assessment procedures: As per information found on the respective course page;
    18. The grading system: As per information found on the respective course page;
    19. The educational fees: As per information found on the respective course page.
  3. Cancellation and Refund Procedure
    1. A student may exercise the right to be refunded the tuition fees only when:
      1. The course is cancelled by the educational institute;
      2. The course commencement date is delayed more than 90 days from the Commencement Date defined in this agreement;
      3. The student may apply for a refund by sending an email to [email protected] outlining their request.
      4. This agreement does not preclude the student from taking further action under the Consumer Affairs Act (Cap378 Laws of Malta).
    2. Cancellation Terms for Postgraduate Diploma courses:
      1. Cancellation up to 60 days before the course commencement date will mean 50% of the programme fee is payable;
      2. Cancellation from 59 days up to 31 days before the course commencement date will mean 75% of the programme fee is payable;
      3. Cancellation within 30 days before the course commencement date will mean that the full programme fee is payable;
      4. Should the delegate discontinue attending the course, 100% programme fee is payable.
    3. Cancellation Terms for all other courses (except Postgraduate Diploma courses):
      1. Cancellation up to 60 days before the course commencement date will mean 25% of the programme fee is payable;
      2. Cancellation from 59 days up to 31 days before the course commencement date will mean 50% of the programme fee is payable;
      3. Cancellation within 30 days before the course commencement date will mean that the full programme fee is payable;
      4. Should the delegate discontinue attending the course, 100% programme fee is payable.
  4. Duties of the Educational Institution. The educational institution shall:
    1. Provide to the student the teaching, assessment and other educational services for which the student is enrolled and the educational institution shall take all the steps which are reasonably in its power to provide these educational services in accordance with the terms of this agreement.
    2. Guarantee the students’ rights, including the right to obtain assessment results upon the student having completed all the necessary assessment requirements of the programme or parts thereof.
    3. Advise the intending overseas students of their duty to furnish the educational institution with any change in their contact details, which include their residential address and telephone number in Malta as well as a contact address overseas, following the completion of their studies.
  5. Duties of the Student. The student shall:
    1. Disclose to the educational institution full and accurate academic and personal information as required for applications for admission, registration, and enrolment purposes.
    2. Inform the educational institution if there is any change to the academic or personal information that was provided at admission, registration or enrolment stage as soon as is reasonably practicable.
    3. Fulfil all the academic requirements of the educational programme; including participating in lectures/tutorials or other guided-learning activities, submitting coursework/assignments on time, participate in course-related activities and adequately prepare and sit for examinations/assessment.
    4. Abide by any statutes, regulations, rules and policies which are in place in the educational institution, and which apply to students including payment of all course fee(s).
      1. Full payment of the course fees must be received by the date of the course commencement, unless otherwise agreed in writing.
      2. Once a payment has been made to the educational institute, a receipt and details of the pending balance will be sent to the student.
    5. Overseas students shall furnish the educational institution with any change in their contact details, which include their residential address and telephone number in Malta as well as a contact address overseas, following the completion of their studies.
  6. Educational Institution’s Default Clauses
    1. The Educational Institution is in default and hence obliged to refund the student with the tuition fees which have been paid and any other expenses, such as travel and accommodation expenses, incurred for the purpose of studying in Malta, when: – 
    2. The educational programme does not start on the agreed starting day AND does not commence within 90 days of the agreed Commencement Date;
    3. The educational programme ceases to be provided at any time after it starts but before it is completed;
    4. The educational programme is not provided in full to the student due to a condition or restriction imposed on the educational institution by the Authority in accordance with the regulations in S.L607.03 or due to the revocation, by the Authority, of the applicable license or accreditation in accordance to S.L.607.03.
    5. Provided that where the intending student or the student has withdrawn from the programme before the day on which such circumstances arise, the educational institution shall not be deemed to be so in default;
    6. The educational institution fails to issue all examination and other assessment results to the student upon the student having completed all the necessary assessment requirements of the programme or parts thereof.
    7. Financial Grants/Schemes: The educational institute will assist the student to fill in the necessary forms to qualify for funding opportunities. However, the educational institute will not be held responsible for any changes or misinterpretation of grants, applications which are not accepted or processed by the ‘Granting Entity’.
    8. Rescheduling of lessons by the educational institute: The educational institute reserves the right to postpone scheduled lessons. If a lesson is postponed by the educational institute, the educational institute will ensure that the lesson is rescheduled keeping the same weekday(s) and time slots. The new course end-date will therefore be extended accordingly.
    9. Attendance Certificates: A certificate of attendance will only be awarded if at least 80% of the classes have been attended live (lesson recordings, when applicable, are available to reinforce learning, therefore watching recordings on-demand will not count as being present). The student will be presented with a certificate at the end of the course or will be asked to collect the certificate a maximum of seven (7) working days after course completion. The Attendance Certificate will reflect the details provided on the booking form.
    10. Certificate reprint: If the student’s certificate(s) has previously been received and since been lost, stolen or damaged, a certificate reprint fee will apply.
    11. Exams: If the student wishes to reschedule their confirmed exam session, an administrative fee will apply. Exam vouchers part of the course investment must be used within 6-months of course completion. Exams must be booked well in advance to ensure availability. Following the six (6) month period, the student will be required to pay for the exam vouchers at the official exam price. The educational institute cannot be held responsible for any changes in examinations and/or courseware imposed by the respective certification body.
    12. The course fee includes, where applicable, the cost of electronic course notes, access to an online student area and basic course materials. While studying at the educational institute premises, the student is not allowed to install any software without the consent of the educational institute staff, or change any computer set-ups or passwords. Authorisation must be sought before students can use any external storage devices (such as USBs or pen-drives). No mobile phone, games or any other similar electronic equipment, unless with the consent of the educational institute staff, is allowed to be used during class. Smoking in the educational institute premises is strictly prohibited. Eating/drinking in class is not allowed and any accidental damage will need to be paid for by the student. No politics is to be discussed. Students are to handle all computer equipment with care.
    13. the educational institute, its employees and representatives accept no responsibility for any loss of or damage to personal belongings or property of the student, or for any personal injury to or death of a student occurring on the the educational institute premises and/or while using transport services provided by the educational institute, whether by fire, theft, evacuation or by any force majeure event. Nor is the educational institute, its employees or representatives liable for damages for cessation of operation and resulting cancellation of courses due to an event outside the educational institute control. Students are liable for any damage caused to the educational institute premises and equipment whether accidental or otherwise.
    14. the educational institute reserves the right and retains copyright to all promotional photographs, which may be taken of students on its premises or online as well as notes, presentations and any other documents for which the intellectual property is owned by the educational institute or partners it represents. The educational institute will obtain permission from the student before taking photographs, and the student has the right not to be photographed. No personal details of students will be passed to third parties, except the appropriate authorities, without prior consent.
  7. Student’s Default Clause:
      1. The student is in default and hence not eligible for a refund of tuition fees and any other expenses, such as travel and accommodation expenses, incurred for the purpose of studying in Malta:
        1. When the student withdraws from the programme either before or after the agreed starting day.
        2. Where the student not having previously withdrawn from the programme, fails to start the programme on the agreed starting day.
        3. Where the student fails to pay an amount they were directly or indirectly liable to pay the educational institution in order to undertake the programme.
        4. Where the student breaches a condition on the student visa.
      2. If a travel visa is required in order to allow the applicant to study in Malta, unless the applicant is a holder of a Maltese/EU Passport. Visit the website https://www.identitymalta.com/unit/central-visa-unit/ for more information. 
      3. Should the Student apply for the Easy Payment Scheme, this Student Agreement will not supersede the Terms and Conditions outlined here (https://icemalta.com/eps-terms-and-conditions/).
      4. The student is expected to conduct himself/herself in a professional manner and to recognise that other students may require support and assistance. If a student becomes persistently disruptive, the educational institute reserves the right to give a verbal and/or written warning. If a student is dismissed for misconduct, no refund will be given. The student is encouraged to join classes on time. Late entry to the class is at the discretion of the lecturer.
  8. Dispute Resolution Clause
    1. The student shall attempt to resolve any dispute by sending an email to [email protected] outlining the issue at hand.
    2. This agreement is governed by Maltese Law and does not preclude the parties from seeking other legal remedies provided under the Laws of Malta.
  9. Data Sharing Clause
    1. In accordance to article 5 of the Further and Higher Education Act (CAP 607 Laws of Malta) and without prejudice to the data protection provisions established by virtue of Regulation (EU) 2016/679 (the General Data Protection Regulation (GDPR), the Institute of Computer Education Ltd. shall grant access to the Malta Further and Higher Education Authority (MFHEA) to the information collected through this student agreement. The data shall be transmitted to the Authority within a reasonable time from when it was requested and shall be used by the Authority in pursuance of its functions.

 

The Terms & Conditions within this Student Agreement are deemed to have been read, understood and agreed upon once the course booking has been processed. The Student Agreement is binding once the booking form has been electronically submitted through our website located at icemalta.com.