Welcome to the Institute of Computer Education Ltd. (ICE Malta). We would like to thank you for choosing us as your ICT Study Partner.
The Terms & Conditions herein under are deemed to have been read, understood and agreed upon once the course booking has been processed. The terms and conditions are binding once the booking form has been electronically submitted through our website located at icemalta.com.
Kindly confirm that the details on the booking form are complete and accurate before you commit yourself to confirming your course. If you think that there is a mistake, please make sure that you ask us to confirm any changes in writing.
- Full payment of the course fees must be received by the date of the course commencement. ICE Malta will only confirm enrolments when a 50% deposit is made. It is at the discretion of ICE Malta to accept payment term agreements. Once a payment has been affected the applicant, a receipt and details of the pending balance will be sent by ICE Malta.
- Fees and deposits can be paid by credit or debit card, by cheque or in cash. All cheques should be payable to the Institute of Computer Education Ltd and will only be accepted on presentation of the payee’s identification card. Fees can only be paid in cash provided the payment is made in person. If a company or organisation is funding the course, the applicant is requested to provide a signed company purchase order together with the booking form. Payment is required within thirty (30) days from the date of the invoice or as specified. Payments for individual lessons must be paid in full prior to the scheduled course.
- Provided that a course has not been closed for bookings, ICE Malta may accept further bookings till the day of commencement of the course. Confirmation of course booking for late applicants would be done by ICE Malta via telephone or email. If no formal confirmation from ICE Malta has been received within 24 hours of the submission of application, it shall be the duty of the applicant to contact ICE Malta to confirm the status of the booking.
- Contact details of the applicant must be provided when booking. The applicant must ensure that the details provided are in full and correct. It is the applicant’s responsibility to ensure that the course is still available and that the booking has been confirmed prior to making any travel arrangements. ICE Malta will in no way be liable for any travel or accommodation expenses and/or any losses howsoever incurred if in any event the applicant cancels the booking. No refunds of fees and/or deposits will be provided should there be a cancellation once payment has been affected.
- A visa is required in order to allow the applicant to study in Malta, unless the applicant is a holder of a Maltese/EU Passport. Visit the website www.mfa.gov.mt for more information. The applicant is responsible for the visa application process and ICE Malta shall in no manner be in charge of following the application process at any stage. Once obtained, the applicant would need to present the passport and visa to ICE Malta’s Admissions Office at least two working days in advance of the commencement of the course.
- ICE Malta is committed to equal opportunities in its admissions and all applications are considered on their individual merits. The minimum age to subscribe to a course at ICE Malta is at least 18 years old by the time the course begins. Courses designed specifically for students under the age of 18 will be clearly labelled as such. These students and their families should understand that ICE Malta is an adult environment; students are expected to act as adults and to assume adult level of responsibility. For any further clarifications, may contact our Admissions team on [email protected].
- Parents or guardians of students under the age of 18 must inform ICE Malta if the student is allowed to travel by public transport or not. It shall be the sole responsibility of the parent or guardian to ensure the student has arrived safely. At no time will ICE Malta be responsible for the student before arriving, while on the premises or after leaving ICE Malta. All applications must be co-signed by the parent or guardian in order for them to be processed.
- Cancellation or non-attendance due to illness or for personal or professional reasons does not entitle the applicant to a refund, waiving of remaining fees, extra tuition or a transfer. Kindly note that if any alternatives are offered, additional charges may apply.
- ICE Malta will assist students to fill in the necessary forms to qualify for funding opportunities. However, ICE Malta will not be held responsible for any changes or misinterpretation of grants, applications which are not accepted or processed by the ‘Granting Entity’.
- ICE Malta reserves the right to amend or cancel courses, change course dates, substitute educators at any time. ICE Malta guarantees one (1) working day notice when a course is cancelled or rescheduled. The applicant will be given an option to choose another related course or to be given a full refund of the course fees or of the classes cancelled. ICE Malta will provide refunds within one month from notification. ICE Malta will not, in any manner whatsoever, be liable for any losses including, but not limited to, travel and accommodation expenses arising as a consequence of any modification or cancellation of courses.
- ICE Malta reserves the right to postpone scheduled lessons. If a lesson is postponed by ICE Malta, ICE Malta will ensure that the lesson is rescheduled keeping the same weekday(s) and time slots. The new course end-date will therefore be extended accordingly.
- A certificate of attendance will only be awarded if at least 80% of the classes have been attended live (lesson recordings, when applicable, are available to re-enforce learning, therefore watching recordings on-demand will not count as being present). The student will be presented with a certificate at the end of the course or will be asked to collect the certificate a maximum of seven (7) working days after course completion. The Attendance Certificate will reflect the details provided on the booking form.
- If your certificate(s) has previously been received and since been lost, stolen or damaged, a certificate reprint fee will apply. Students who wish to reschedule their confirmed exam session will incur an administrative fee. Exam vouchers part of the course investment must be used within 6-months of course completion.
- Students who wish to reschedule their confirmed exam session will incur an administrative fee, if eligible, to postpone as per the terms & conditions of the exam provider. Students must take exam(s) within six (6) months of course completion. Exams must be booked well in advance to ensure availability. Following the six (6) month period, students will be required to pay for the exam vouchers at the official exam price. ICE Malta cannot be held responsible for any changes in examinations and/or courseware imposed by the respective certification body.
- The course fee includes, where applicable, the cost of electronic course notes, access to an online student area and basic course materials. While studying at ICE Malta, students are not allowed to install any software without the consent of ICE Malta staff, or change any computer set-ups or passwords. Authorisation must be sought before students can use any external storage devices (such as USBs or pen-drives). No mobile phone, games or any other similar electronic equipment, unless with the consent of ICE Malta’s staff, is allowed to be used during class. Smoking in ICE Malta’s premises is strictly prohibited. Eating/drinking in class is not allowed and any accidental damage will need to be paid for by the student. No politics is to be discussed at ICE Malta. Students are to handle all computer equipment with care.
- All classes are taught in English. Applicants whose first language is not English should note that they are required to be proficient in written and spoken English and be able to participate in group discussions and presentations in English. If all students and educator are in agreement, lessons may be conducted in Maltese. A Course can be delivered at one of ICE Malta’s campuses in Malta or online LIVE. The delivery will be communicated prior to course booking and is subject to change at any time before and during the course.
- Students are expected to conduct themselves in a professional manner and to recognise that other students may require support and assistance. If a student becomes persistently disruptive, ICE Malta reserves the right to give a verbal and/or written warning. If a student is dismissed for misconduct, no refund will be given. Students are encouraged to arrive for classes on time. Late entry to the class is at the discretion of the lecturer.
- There are no classes on public holidays, unless in particular circumstances, ICE Malta deems it fit that classes are to be held as usual. Students will receive a reminder via email where a class is scheduled on a public holiday.
- ICE Malta endeavours to keep any personal information, divulged by the applicant, confidential in line with the latest General Data Protection Regulations. Such personal data will not be given to third parties other than the respective learning partners if requested. Personal information will only be used for educational, promotional or marketing purposes unless the applicant does not wish to receive such information.
- ICE Malta, its employees and representatives accept no responsibility for any loss of or damage to personal belongings or property of the student, or for any personal injury to or death of a student occurring on the ICE Malta premises and/or while using transport services provided by ICE Malta, whether by fire, theft, evacuation or by any force majeure event. Nor is ICE Malta, its employees or representatives liable for damages for cessation of operation and resulting cancellation of courses due to an event outside ICE Malta’s control. Students are liable for any damage caused to ICE Malta premises and equipment whether accidental or otherwise.
- ICE Malta reserves the right and retains copyright to all promotional photographs, which may be taken of students on its premises as well as notes, presentations and any other documents for which the intellectual property is owned by ICE Malta. ICE Malta will obtain permission from the student before taking photographs, and the student has the right not to be photographed. No personal details of students will be passed to third parties, except the appropriate authorities, without prior consent.
- ICE Malta is committed and dedicated to providing high-quality education to students. Any person wishing to make a formal complaint about any aspect of ICE Malta’s services, process, product or indeed an individual should write an email stating that they are making a formal complaint sent to [email protected]. ICE Malta ensures that the receipt of the complaint is acknowledged in writing by email within a maximum of five working days and the team will attempt to make contact by telephone, where a phone number is available. Once an investigation has been completed, we will contact the student filing the complaint to report back on the findings and, where appropriate, the actions taken. In the unlikely event that the student is unhappy with the way in which the complaint was managed, the student can appeal the outcome to ICE Malta’s CEO by email at [email protected]. ICE Malta is committed to treating all complaints received in a courteous and objective manner.
- These terms and conditions will be governed by and are construed in accordance with Maltese law, and are subject to the exclusive jurisdiction of the Courts of Malta.