Our student success team is at the forefront of our student-facing, dedicated to providing a memorable experience in and out of the classroom, ensuring that every individual is provided with a five-star support system throughout the entire learning journey that exceeds expectations. We are looking for a professional who will lead a small team to thrive in a fast-paced and growing market. If you’re driven by results, highly motivated and full of energy, then we’d like to meet you.

Responsibilities. 🔥
  • Lead the Student Success team, ensuring the team is organized efficiently, motivated, and set up for success.
  • Primary point of contact for student questions, exam management & funding support.
  • Resolve student questions within 24-48 hours. Maintain responsibility & accountability for all inbound questions via a number of platforms.
  • Address and solve any unique scenarios as they arise and ensure they are completed in a timely manner.
  • Create and onboard all new students to in-class tools and resources (welcome emails, feedback forms, software setup, courseware platform etc.).
  • Manage student onboarding/offboarding communication cycles. Craft new, adapt existing, and continuously refine assets.
  • Request, track, and report student feedback to measure program success and alumni outcomes.
  • Constantly update courseware platforms with lesson replays and resources.
  • Support educators with student admission, attendance, and questions per lesson.
  • Manage online & on-campus exam sessions.
  • Ensure workstations are working within classrooms & exam rooms.
  • Prepare and send certificates/letters to qualified students and remove students from in-course tools and resources.
  • Track student progress against completion goals, monitoring and coordinating interventions to prevent red flags.
  • Develop and maintain alumni relations to build a strong community.
  • Identify common student challenges & actively suggest better solutions. Focus on proactive rather than reactive approach.
  • Mediate and manage student withdrawal requests, tracking/reporting, and retention strategy.
  • Demonstrate a comprehensive understanding of all courses in order to best serve the student.
  • Foster a welcoming and inclusive community for all students and alumni.
  • Work closely with our broader growth team to ensure we are meeting our objectives and exceeding expectations.
  • Help drive student references and case studies.
Must haves. ✅
  • A flare for customer service and a dedication to creating memorable five-star experiences.
  • Experience coaching, and mentoring team members. (directly and indirectly)
  • Strong attention to detail and organizational skills.
  • Competitive, energetic and fun personality.
  • A flexible schedule with evening and weekend availability.
  • Motivation driven by KPIs — you’re a go-getter for results.
  • Ability to think on your feet, try new approaches & bounce back when things don’t go your way.
  • Outstanding communication skills & ability to influence others internally and externally.
Perks & Benefits. ❤️
  • Competitive Base Salary + Bonus Incentives.
  • All training is provided by your awesome colleagues.
  • Fun working environment — Game breaks & social events included.
  • Access to great Tools & Platforms.
  • Work with a talented & results-driven team.
  • A culture of continuous learning & development.
Diversity As a proud equal opportunity employer, we’re committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status or other applicable legally protected characteristics.