The Institute of Computer Education Ltd. (ICE) has developed and adhered to a robust internal quality assurance system, in compliance with the framework published by the Malta Further & Higher Education Authority (MFHEA). Our quality management system (QMS) also meets the stringent standards of ISO 9001:2015, reflecting our unwavering commitment to quality.

ICE is dedicated to maintaining the highest possible standards and continuously improving our QMS. We achieve this through:

  • Setting and reviewing quality policies and objectives
  • Conducting regular audits and analysing their results
  • Performing data analysis primarily via management reviews
  • Monitoring customer feedback and engaging with customers and other interested parties

We have identified and documented the essential processes needed for efficient operations across the organisation. These processes encompass management activities, resource provision, service realisation, and measurement. Documentation includes work instructions, quality plans, flowcharts, and procedural documents. We ensure that both the operation and control of these processes are effective through established criteria and methods.

ICE ensures that the processes of the QMS are monitored and measured, using management reviews and internal audits, and ensures that necessary actions are implemented to achieve planned results and continual improvement.

When outsourcing any process that impacts the quality of our services, ICE maintains stringent control over these processes. Our QMS outlines the type and extent of control required for such outsourced processes to ensure they meet our quality standards.

This is all documented in our Internal Quality Assurance Document (Policy for Quality Assurance).

The quality policies and procedures forming part of our quality management system are communicated with and understood by all ICE Malta management and staff.