At ICE Malta, we’re on a mission to help individuals and teams everywhere reach their full potential in a vibrant community through memorable live learning experiences in digital technologies.Our student success team is dedicated to providing a rewarding experience in and out of the classroom, ensuring that every individual is provided with a five-star support system that exceeds expectations throughout the entire learning journey. We are looking for a professional to join a small team and thrive in a growing market.ICE Malta is the place for you if you are looking to be part of something dynamic, impactful and inspiring.

  • Primary point of contact for student questions, exam management and funding support.
  • Resolve student questions within 24-48 hours. Maintain responsibility & accountability for all inbound questions via a number of platforms.
  • Address and solve any unique scenarios as they arise and ensure they are completed in a timely manner.
  • Create and onboard all new students to in-class tools and resources (welcome emails, feedback forms, software setup, courseware platform etc.).
  • Manage student onboarding/offboarding communication cycles. Craft new, adapt existing, and continuously refine assets.
  • Request, track, and report student feedback to measure program success and alumni outcomes.
  • Constantly update courseware platforms with lesson replays and resources.
  • Support educators with student admission, attendance, and questions per lesson.
  • Manage online & on-campus exam sessions.
  • Ensure workstations are working within classrooms & exam rooms.
  • Prepare and send certificates/letters to qualified students and remove students from in-course tools and resources.
  • Track student progress against completion goals, monitoring and coordinating interventions to prevent red flags.
  • Develop and maintain alumni relations to build a strong community.
  • Identify common student challenges & actively suggest better solutions. Focus on proactive rather than reactive approach.
  • Demonstrate a comprehensive understanding of all courses in order to best serve the student.
  • Foster a welcoming and inclusive community for all students and alumni.
  • Work closely with our broader growth team to ensure we are meeting our objectives and exceeding expectations.
  • Help drive student references and case studies.
  • A flair for customer service and a dedication to creating memorable five-star experiences.
  • Strong attention to detail and organizational skills.
  • Proficiency in essential tech and digital competency.
  • Energetic, positive and fun personality.
  • A flexible schedule with evening and weekend availability.
  • Motivation driven by KPIs — you’re a go-getter for results.
  • Ability to think on your feet, try new approaches and bounce back when things don’t go your way.
  • Outstanding communication skills & ability to influence others internally and externally.
  • Willingness to help out where needed in all facets of the organization.
  • Competitive Base Salary + Bonus Incentives.
  • All training is provided by your awesome colleagues.
  • Fridays — early finishes throughout the year.
  • Fun working environment — Game breaks & social events included.
  • Access to great Tools & Platforms.
  • Work with a talented & results-driven team.
  • A culture of continuous learning & development.
Diversity As a proud equal opportunity employer, we’re committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status or other applicable legally protected characteristics.